Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

ELIGIBILITY

To qualify for a return, the item must be in the same condition in which you received it, unworn or unused beyond what is reasonably necessary to inspect it, with any tags attached and, where reasonably possible, in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at zacharysgardner@gmail.com with your name, order number and reason for the return.

If your return is accepted, we will provide instructions explaining how and where to send your item. Please do not send an item to the address shown on its original parcel or to any other address until we have confirmed the correct return address. Items returned without first requesting and receiving return instructions may not be accepted.

RETURN POSTAGE

Unless an item is faulty, damaged, incorrect or otherwise required by law, you are responsible for the cost of returning it. We recommend using a tracked postal service, as you remain responsible for the item until it reaches the specified return address.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item, so we can investigate and put matters right. We may ask for photographs or other reasonable evidence. Where applicable, we will cover reasonable return costs for faulty, damaged or incorrect items.

EXCEPTIONS

We cannot accept returns for personalised, custom-made or specially ordered products unless they are faulty or not as described. We also cannot accept returned items that have been damaged through misuse or normal wear and tear.

This does not affect your statutory rights.

EXCHANGES

The quickest way to obtain a different product or size is to request a return and, once the return has been accepted, place a separate order for the replacement item.

CANCELLING AN ONLINE ORDER

For most goods purchased online, UK consumers normally have the right to cancel within 14 days after receiving the goods and then a further 14 days to return them. To exercise this right, email zacharysgardner@gmail.com with a clear statement that you wish to cancel.

You may handle an item only as much as reasonably necessary to establish its nature, characteristics and functioning. We may reduce a refund if the item’s value has been diminished by handling beyond what would normally be permitted in a shop.

REFUNDS

We will notify you after we receive and inspect your return and tell you whether the refund has been approved.

Approved refunds will be made to the original payment method. For a valid cancellation of the complete order, any basic outbound delivery charge will also be refunded where required by law. Additional charges for an enhanced delivery service are not refundable beyond the cost of standard delivery.

Refunds will be processed without undue delay and, where applicable, within 14 days after we receive the returned goods or satisfactory evidence that they have been sent back. Your bank or card provider may require additional time to display the refund.

QUESTIONS

For return or refund questions, contact us at zacharysgardner@gmail.com.