Shipping policy

SHIPPING POLICY

We currently deliver to addresses within the United Kingdom.

ORDER PROCESSING

Orders are normally processed within 1–3 working days. Orders placed on weekends or UK bank holidays will begin processing on the next working day.

DELIVERY

Estimated delivery times and shipping charges will be shown on the product page or at checkout before you complete your purchase. Delivery estimates begin after an order has been processed.

We work with fulfilment partners who dispatch products directly to customers. If an order contains multiple products, they may arrive separately and at different times. Where available, tracking information will be sent by email.

DELAYS

Delivery dates are estimates and cannot be guaranteed. Severe weather, courier disruption, bank holidays and other circumstances outside our reasonable control may cause delays. We will let you know if we become aware of a significant delay.

ADDRESS CHANGES

Please check your delivery address carefully before ordering. If you need to correct it, contact us as soon as possible at zacharysgardner@gmail.com. We cannot guarantee that an address can be changed after processing or dispatch has begun.

MISSING OR DAMAGED ORDERS

If your order is damaged, significantly delayed or has not arrived, contact us at zacharysgardner@gmail.com with your order number. Please include photographs of damaged packaging or products where applicable so that we can investigate.

Please do not return products to the sender’s address or any other address without contacting us first. We will provide the appropriate return instructions.